ITIL® 4 Foundation Certification Training Course

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ITIL® 4 Foundation Certification Training Course

ITIL® is a world-renowned framework for managing IT service delivery by enterprises worldwide. The ITIL® 4 Foundation Certification Training Course establishes a foundation for how to support business results by defining a service lifecycle model, which specifies particular procedures and activities during the design, development, delivery, and maintenance of IT services. The course pricing includes an ITIL® 4 Foundation exam voucher.

ITIL® is a registered trade mark of AXELOS Ltd and is used with permission. The Swirl logoTM is a registered trademark of AXELOS Ltd and is used with permission. All intellectual property rights are retained.

AXELOS Ltd registered trademark ITIL® is used with permission. The Swirl logoTM is a registered trademark of AXELOS Ltd and is used under license. All intellectual property rights are intact.

Why This Course

ITIL® is the world’s foremost best practice framework for IT service management implementation.

ITIL® teaches you a new way to look at IT Service Management by utilising a Service Value System.

ITIL® 4 modernises IT Service Management by redefining many traditional ITSM practises.

Why Enroll In Course?

ITIL® 4 Foundation Certification Training Course helps individuals gain a deeper understanding of IT service management principles and provides organizations with certified professionals who can effectively manage IT services to support business objectives. It can also improve IT service management processes, increase efficiency, and reduce costs while enhancing customer satisfaction and organizational performance.

Training Features

Live Interactive Learning

Lifetime Access

24x7 Support

Hands-On Project Based Learning

Industry Recognized Certification

Cloud

Course Curriculum

ITIL® 4 Foundation Course Outline

The modules of the ITIL® 4 Foundation Course are as follows:

Module 1: Introduction to IT Service Management
Module 2: Key Aspects of Service Management
Module 3: The Four Dimensions of Service Management
Module 4: Describe the ITIL® Service Value System
Module 5: Service Value Chain

Module 6: ITIL® Practices

ITIL® 4 Foundation Course Objectives

You will be able to: after finishing this ITIL® 4 Foundation Certification Training:

Give a fundamental grasp of the ITIL® 4 framework.
Learn the ideas, essential principles, and process models needed to pass the ITIL® 4 Foundation Test.
Learn how the ITIL® guiding principles may assist an organization in adopting and adapting service management.
Learn how to use ITIL® tools and strategies to improve customer experience and ITSM efficiency.
Explain the four service management dimensions.
Learn the ITIL® service value system's purpose and components.
Recognize the ITIL® Service Value Chain

Service Management as Practice

Learning Objectives - In this lesson, you will learn to define a service as well as comprehend and describe the concept of service management as a practise. After completing this session, you must complete an exercise to reinforce your understanding.

Topics include: Why ITIL® is the Best Practise, Processes, Functions, the Definition of IT Service Management, what is service and how it adds value to customers, various types of customers and service providers, and various stakeholders.

Service Strategy

Learning Objectives - In this lesson, 'the end in mind' is visualized and provides guidance to later lifecycle stages in carrying out the guidelines and processes in delivering IT services. After completing this session, you must complete an exercise to reinforce your understanding.

Topic- Governance, Risks, Budget, Strategic Assets, Utility & Warranty, and Value Characteristics are some of the key concepts discussed, in addition to the purpose, objectives, and scope of the following processes: Service Portfolio Management; Financial Management; and Business Relationship Management.

Service Design

Learning Objectives - In this session, you will go over specifics and plans for delivering the service as specified by the strategy. During this phase, a key document known as the Service Design Package (SDP) is created, which is then passed on to Service Transition for execution. After completing this session, you must complete an exercise to reinforce your understanding.

Topic- This phase covers topics such as the Four Ps of Service Design, the Service Design Package, and the Five Aspects of Service Design. The associated procedures encompass planning for availability, capacity, continuity, security, managing suppliers and agreements, and designing to measure IT services.

Service Transition

Learning Objectives - In this module, you will be instructed on how to manage changes in a controlled manner; how to build, test, and deploy the change into production, how to control IT assets, and how to effectively use data, information, and knowledge for decision making. After completing this session, you must complete an exercise to reinforce your understanding.

Topic- Change Management, Service Asset Configuration Management, Release & Deployment, and Service Knowledge Management Processes will cover topics such as different types of changes, CAB meetings, remediation planning, Configuration Management System, CMDB, and DML.

Continual Service Improvement (CSI)

Learning Objectives - In this module, you will concentrate on making modifications to meet changing business needs, as well as constantly monitoring and measuring services against Service Level Management. Proactively seek ways to improve the cost-effective and efficient delivery of services. After completing this session, you must complete an exercise to reinforce your understanding.

Topic- Vision to Measurement, Critical Success Factors, Key Performance Indicators, Deming's Plan, Do, Check, and Act, CSI model, and the Seven Step Improvement Process are among the topics covered.

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Certification

CertHippo Certification Process

You will complete a real-world project at the end of your study. You will be given a Problem Statement as well as a dataset to work with. After completing the project satisfactorily (as determined by an expert), you will be granted a certificate with a performance-based rating. If your idea is not accepted on the first try, you can get more support to better understand the concepts and resubmit the project for free.

Online Training FAQs

How soon can I get access to the learning content once I sign up?

Your LMS (Learning Management System) access will be activated as soon as you enroll in the course. You will get immediate access to our course content in the form of Videos, PPTs, PDFs, and Assignments. You may begin learning immediately.

Is the course material accessible to the students even after the course training is over?

Yes! You will get lifelong access to the course materials as soon as you join.

What are the payment options?

All major banks accept credit cards, debit cards, and net banking payments. We utilize the CCAvenue Payment Gateway. You may use PayPal to pay in USD. We also offer EMI options.

Course Description

About ITIL® 4 Foundation Course

ITIL® 4 Foundation Certification Training Course offers enterprises the direction they need to meet new service management issues and use the power of current technologies. The purpose of this course is to introduce you to IT Service Management. You will discover the significance of ITIL® 4 and its guiding principles. You will also study the core ideas of Service Management as well as the four Service Management aspects. You will comprehend the ITIL Service Value System and ITIL Service Value Chain components.

Why ITIL® 4 Foundation?

ITIL® is a widely used body of knowledge and best practices for successful IT service management, which is linked to training and certification. ITIL® 4 Foundation Certification Training Course offers enterprises the direction they need to meet new service management issues and use the power of current technologies. It is intended to provide a flexible, coordinated, and integrated framework for managing IT-enabled services effectively.

Who should take this course?

Anybody interested in gaining a basic grasp of IT Service Management.
IT personnel and management
Customers who collaborate closely with IT to meet business objectives
Students pursuing ITIL® 4 Foundation Certification
Current ITIL certification holders who want to refresh their knowledge

What are the prerequisites for this course?

Applicants who are conversant with IT terminology and have prior IT-related job experience are preferred.